Carnival — Multi-brand Digital Experience

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Client

Carnival Cruisers

Deliverables

Multi-brand experience strategy Website templates UX/UI design and platform feasibility proposal

Year

2017

Role

Global Creative Director, Experience Design

A shared digital experience for Carnival’s cruise brands, combining clear customer journeys, reusable design templates and a proposed platform connecting content, CRM and bookings.

What I did

I led the Bangalore studio’s design work after the engagement transferred from Miami. The scope grew from a visual refresh into a broader experience redesign for selected European cruise brands. Working with design and technology teams, I helped establish a shared approach that balanced customer needs, brand expression and platform feasibility. Our team proposed a lightweight backend connecting existing CRM and booking systems, paired with reusable templates and a clear, visual interface. The proposal gave Carnival a direction for consolidating its digital experience: simpler content management for brand teams and easier navigation for customers, while allowing each cruise brand to retain its identity.