As Managing Director, Global Design Practice, I worked with my design leadership team to manage delivery across the USA, Mexico and India. My contribution centred on leadership and coordination, supporting the teams delivering the platform redesign. The team used stakeholder workshops, user interviews and a usability review to understand the needs of auditors, improvement-plan writers, waiver managers and internal partners. These findings informed workflows and dashboard designs, which the team refined through client feedback and user walkthroughs. Designers and developers collaborated on feasibility within Salesforce. The successful pitch secured a year-long engagement. The team redesigned the platform around the workflows of four core user groups, using walkthroughs to identify usability issues and refine the experience. The embedded 3D feature was well received.